We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
Exchanges: 14 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.
If, for any reason, you are not satisfied with the order you receive, please contact us.
PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- After-market modifications
No returns/exchanges for products with water exposure will be accepted.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
You can get a refund if:
- You aren't happy with your order: You’ve purchased your negohouse products in the last 14 days and want to return them, we will process full refund as soon as possible when we receive the items from you
- The product you’ve purchased is completely non-functional
- You did not receive your product within 60 business days or 90 business days of purchase
Please note that refunds can take 3-5 business days to return in your account.Kindly submit a ticket on our Support Center.